Question 1

How do I make a reservation?

Accepted Answer

Reservations can be made directly through our website, by phone, or in person at the restaurant. For groups of 8 or more, please contact us directly.

Question 2

Do I need to provide a deposit?

Accepted Answer

We don’t require a deposit, but for groups of 10 or more we do request credit card 
details to secure the booking.

Question 3

What is your cancellation or no-show policy?

Accepted Answer

Any changes to the number of guests or cancellations must be made at least 72 hours prior to your booking. For groups of 9 and over a $15 surcharge per guest will apply for no-shows or late changes made less than 72h before your booking.

Question 4

Do you accommodate large groups or private functions?

Accepted Answer

Yes! We welcome group bookings and private functions. Groups of 9 or more must dine either from one of our set menus or strictly sharing from our a la carte menu. Individual ordering will not be permitted. For groups of 20 or more, additional arrangements may be required to provide the best experience.

Question 5

Can children join group bookings?

Accepted Answer

Children under 13 are not required to dine from the set menu but we have kid - friendly options available. ex: Egg fried rice, fish bites ....

Question 6

Can I mix set menu and à la carte options?

Accepted Answer

For group bookings, all guests must dine from the same set menu to ensure smooth
service.

Question 7

Are there any surcharges?

Accepted Answer

A 10% surcharge applies to all tables of 12 or more, and on Sundays & public holidays.
EFT transactions may incur a small surcharge depending on card type.

Question 8

Do you cater for dietary requirements?

Accepted Answer

Yes, our chefs are happy to accommodate allergies and dietary needs. Please let us
know when booking.

Question 9

Do you have outdoor and indoor dining options?

Accepted Answer

We do our best to accommodate requests, but table allocation depends on booking 
date and group size. We cannot guarantee specific seating areas.

Question 10

Do you allow walk-ins?

Accepted Answer

Yes, walk-ins are welcome on a first-come, first-served basis. Wait times may vary, 
so for the best chance of securing a table, we recommend arriving when we open.

Question 11

Do you split bills?

Accepted Answer

No, we are strictly One Bill Per Table

Question 12

Do you have a dress code?

Accepted Answer

For safety and comfort, all guests must wear shoes. Swimwear is not permitted.

Question 13

What if I’m running late?

Accepted Answer

Please call us on 07 5593 4054 if you are delayed or we will cancel your booking after 20min from your booking time. However, we are unable to 
extend bookings as we accommodate two seatings per service.

Question 14

Can I bring decorations?

Accepted Answer

Balloons are welcome, but table confetti is not permitted as we aim to protect the 
environment.

Question 15

Do you sell gift vouchers?

Accepted Answer

Yes, E-vouchers can be purchased by calling us on 07 5593 4054 or in person at our venue

Question 16

How can I contact you?

Accepted Answer

Our bookings team can be reached at enquiries@pokkoi.kitchen.

On the Menu, At the Bar

Frequently Asked Questions (FAQs)